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Alert:

COVID-19 Update: EFSC has received $4.4 million in emergency CARES Act grant funding that will be provided to eligible Spring & Summer Term students impacted by COVID-19. View grant eligibility & application information. Summer Term courses have begun online: review updated Summer FAQ & register now. All EFSC campuses remain closed, but essential Student Services are available remotely.  See the Virtual Student Services Guide and EFSC COVID-19 Response Resources and FAQ.

Guide to EFSC Student Services During COVID-19 Closures

During these extraordinary times, supporting our students as you continue classes online is our highest priority. While Campus Student Services offices are closed through the end of Spring Term, staff is working remotely to meet to your needs. We're providing services in a virtual environment and doing everything possible to help you achieve your educational goals.

Use these links to quickly read info about the impacts for each area:
  1. Admissions and Records
  2. Office of the Registrar
  3. Testing and Assessment
  4. Financial Aid
  5. Student Accounts
  6. Dual Enrollment, Collegiate High School, Early Admissions
  7. Prospective Students/Student Recruitment Office
  8. Academic Advising
  9. Library Services
  10. Computer Lab Access 
  11. Tutoring: Academic Success Centers and Writing Centers
  12. Disability/Accessibility Services: Student Access for Improved Learning (SAIL)
  13. Military and Veteran Services
  14. Career Planning and Development Center
  15. Service-Learning
  16. TRiO Student Support Services
  17. Student Life
  18. EFSCares Student Counseling
  19. Titan2Titan Food Pantry and Professional Clothing Closet
  20. Student Appeals and Associate Provost Contacts

Admissions and Records

The Admissions and Records Office is working remotely and will continue to process all incoming documents including online applications for the Summer and Fall Terms. All documents should be sent to the Admissions offices electronically following the information below. The team will resolve outstanding holds as documents are received.

Florida public high school transcripts should be sent electronically using the National Student Clearinghouse FASTER system when possible. If your school is unable to send documents electronically, transcripts may be emailed directly from the school to your intended campus:


Final, official college transcripts
should be sent electronically directly from your previous institution to registrar@easternflorida.edu. If the institution only sends paper transcripts, mail it to: Eastern Florida State College, ATTN: Registrar Office, 1519 Clearlake Road, Cocoa, FL 32922

All other required documents should be submitted via the Student Document Dropbox.

General questions for the admissions team can be emailed to your primary campus and you can also call Monday - Thursday, 8 AM to 7 PM, 321-433-7300:

For detailed information on how to complete any outstanding admission requirements visit our Accepted Student Information page.

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Office of the Registrar

The Office of the Registrar is working remotely. The office will continue to process all incoming documents received electronically.

Sending College Transcripts to EFSC

Final, official college transcripts should be sent electronically directly from your previous institution to registrar@easternflorida.edu. If the institution only sends paper transcripts, mail it to: Eastern Florida State College, ATTN: Registrar Office, 1519 Clearlake Road, Cocoa, FL 32922

Ordering EFSC Transcripts

Transcript Requests should be made online through the myEFSC portal or directly using TranscriptsPlus.  Ordering online enables you to upload documents that must accompany your transcript (e.g. LSAC, AMCAS, and/or scholarship forms). You will be presented with the upload option while placing your order.  Visit our web page for more information on ordering a transcript.

If your transcript request cannot be processed or if there is an issue that requires the Registrar's staff to review the request, we will communicate with you via email so please check your EFSC Titan email.

Paper Transcript Requests, including Grad Vouchers and archival transcripts (students who attended or graduated prior to 1988) will not be processed, available for pickup or mailed via US Postal while the College is closed.

Enrollment Verifications

Archived degree and enrollment verification requests will not be processed while the College is closed.

All other required documents should be submitted via the Student Document Dropbox. Include your name and B number on all documents, and select the department to which your documents should go.

Questions for the Registrars Office?

For general questions, please send an email to registrar@easternflorida.edu.
For questions regarding graduation, please send an email to graduation@easternflorida.edu.
Please use your Titan student email account, and be sure to include your first and last name, student ID number and the reason for your email.

Incomplete Grades for a Spring Term 2020 Course

Students request an Incomplete by reaching out to their instructor to discuss their situation. They should also review any impact on their financial aid situation as there have been changes to aid guidelines due to the COVID-19 emergency.

Students receiving an Incomplete grade of "I" will not re-register for the course but must make arrangements with the instructor to complete coursework for the removal of the “I”. The student must complete course work by the following major term (in this case by the end of Fall Term 2020). If work from a Spring Term 2020 Incomplete is not completed prior to the last class day in Fall Term 2020, the "I" will convert to a final grade of "F." If a student then wishes to retake the course, the student would have to re-register and pay for the course, and then request grade forgiveness.

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Testing and Assessment

On-Campus Assessment Centers are closed until further notice. There are no in-person exams at EFSC being administered at a Testing and Assessment Center. This date will be re-evaluated periodically. Examinees who registered to take an exam at an EFSC Assessment center have been contacted.

A remote testing option for College Credit Placement Testing via the ACCUPLACER Next Generation Exam (equivalent to the PERT) is now available for current or prospective EFSC students who need to take a common placement test for college credit coursework placement. View the Remote ACCUPLACER Exam Request Process.

We are assisting students, faculty and staff remotely via email: college-widetesting@easternflorida.edu, Live Chat and phone 321-433-5876. For questions related to health sciences TEAS or TABE testing, email healthscience@easternflorida.edu.

Academic Testing/Course Exams: Students in need of academic testing should contact their instructors for additional direction, as most Summer courses have transitioned to online instruction. If a proctored exam is required, the College has made an arrangement with the third-party test proctoring service, ProctorU, for the Summer Term to offer testing for the face-to-face courses that moved online at a flat fee of $8, for a limit of up to two hours each test. If the exam is built within Canvas, the ProctorU Review Plus flat fee of $8 applies. However, exams that are built in third-party platforms, such as Pearson’s MyLab or MyMathLab, are at regular ProctorU Live Plus hourly rates: on average $25.

Visit the ProctorU Resource Center as needed to create an account, watch a video about how it works and review technical requirements. You can also find a link to the ProctorU tool in Canvas. In order to use ProctorU, you will need a high-speed Internet connection, a webcam (internal or external), a Windows or Apple operating system and a government-issued photo ID. ProctorU recommends you check your computer equipment prior to your proctoring session to ensure you meet the technical requirements. You can do so via the "test your equipment" icon within your ProctorU account. Please make sure that you are using the current version of your browser and have downloaded the ProctorU extension for Chrome or the extension for Firefox. You should expect the start-up process with the proctor to take about 10-15 minutes. However, this time will not affect your exam time. Please feel free to direct any questions to the ProctorU test taker support team via the live chat option within your account.

Placement Testing/Other Testing: A remote testing option for College Credit Placement Testing via the ACCUPLACER Next Generation Exam (equivalent to the PERT) is now available for current or prospective EFSC students who need to take a common placement test for college credit coursework placement. View the Remote ACCUPLACER Exam Request Process.

Other testing (including the TEAS or TABE) is not currently available in a remote, virtual format. In-person exams administered at an EFSC Testing and Assessment Center have been canceled through Spring Term due to COVID-19-related campus closures.

CLEP Testing: Until the Assessment Centers are open, all College Level Examination Program (CLEP) testing at EFSC is suspended until further notice. CLEP has announced they have no plans to move this testing to a remote proctoring platform. Contact CLEP Services directly for an extension on your CLEP test ticket, if already purchased, by emailing clep@info.collegeboard.org with "Exam Voucher – Coronavirus" in the subject line or by calling 800-257-9558.

EFSC staff are researching options for other testing (TEAS, TABE, industry certification, etc.) and will provide updates as available.

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Financial Aid

Financial Aid specialists are available by email at finaid@easternflorida.edu and by phone at 321-433-7339, Monday - Thursday, 8 AM to 7 PM.

Document Submissions: Students should submit financial aid forms and other required documents via the Student Document Dropbox. If you are unable to print forms, please call the or email Financial Aid and we will mail the forms to you.

Summer 2020: The Priority Financial Aid Application Deadline for Summer 2020 is April 23, 2020. Review the Summer Financial Aid page for more details.

CARES Act Spring and Summer Term Emergency Aid Grants: In mid-May, Eastern Florida State College announced it had received $4.4 million in emergency grant funding that will be provided to students through the Coronavirus Aid, Relief and Economic Security Act (CARES.) View more information on eligibility and how to apply for the aid.

2020-21 Academic Year: Financial aid notifications for 2020-21 (Fall 2020/Spring 2021) were scheduled to be posted in Titan Web in myEFSC in late April. To apply, please submit your 2020-21 FAFSA online. The deadline for 2020-21 Titan Scholarships was May 18, 2020. Review outside scholarships and reach out to the EFSC Foundation for assistance with potential scholarship opportunities.

Course Withdrawal or Incomplete and the Impact on Financial Aid

We understand that this is a difficult and stressful time. Review the financial aid-related guidance below, which will be updated as needed.

Clock Hour Classes/Career & Technical Certificates

The Office of Financial Aid will reach out to students in Career & Technical Certificate programs taught in the clock-hour format whose classes are postponed or canceled due to the COVID-19 emergency with specific information regarding their programs. Please watch your Titan email for updates from Financial Aid. We appreciate your patience as we finalize the specific details for these classes.

Satisfactory Academic Progress (SAP) – Credit Hour Classes

If students withdraw or receive a grade of Incomplete due to the COVID-19 emergency, it will not count as an attempted class in the Satisfactory Academic Progress (SAP) calculation. Additional guidance from the Department of Education is forthcoming and EFSC will update its procedures accordingly.

Return of Title IV Funds (R2T4) – Credit Hour Classes

Under normal circumstances, withdrawing from all classes results in students having to repay aid due to the Return of Title IV Funds (R2T4) rules. The CARES Act allows schools to not reduce aid if the student withdraws due to the COVID-19 emergency. Additional guidance from the Department of Education is forthcoming and EFSC will update its procedures accordingly.

Bright Futures Scholarships

If you withdrew from a class or received a grade of Incomplete for Spring 2020 due to the COVID-19 emergency, a verifiable illness, or another emergency beyond your control, please submit the 2019-20 Bright Futures Appeal Form as soon as possible and no later than June 11, 2020. Students without an approved appeal will be required to repay the tuition for withdrawn classes. Please review the Bright Futures Renewal Requirements for more details about renewal requirements.

Florida Student Assistance Grant (FSAG)

First, please note that FSAG funding is limited and renewals for 2020-21 are not guaranteed. Withdrawals and Incompletes impact your renewal eligibility for the FSAG. The Office of Financial Aid will reach out to the impacted students at the end of the Spring 2020 term with an appeal process.

Reach out if you're considering a course withdrawal.

We encourage you to contact the Office of Financial Aid if you have any questions or concerns about the impact of a withdrawal or an incomplete based on your individual circumstances. Students can reach the Office of Financial Aid at 321-433-7339 or finaid@easternflorida.edu.

We also highly recommend you communicate any concerns and discuss your situation with your instructor. Also, be sure to review the rest of this Virtual Student Services Guide to utilize all resources available to assist you before withdrawing. Information about the withdrawal process is available online.

Below are the withdrawal deadlines:
• 12-week classes started in May – July 9, 2020
• 6-week classes started in May – June 4, 2020
• 6-week or 8-week classes started in June – July 16, 2020

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Student Accounts 

All campus cashier offices are closed to students and the public until further notice. Please direct any questions to studentaccounts@easternflorida.edu.

Tuition and fees are due on May 7, 2020 for summer courses that begin May 18, 2020. Students can make a payment for the upcoming term through the online payment system. To do so, log in to the myEFSC portal. Under "Account Summary," click "Pay my Bill" to pay in full or enroll in the payment plan (within the target dates). Designated parties who have been set up by the student should access the parental payment site.

Students with third-party billing documents, such as tuition assistance authorizations or Florida Prepaid adjustment forms, should upload these under "Third Party Billing" in the Student Document Dropbox.

Checks or money orders (payable to Eastern Florida State College) that cannot be processed online should reference the student's ID and reason for payment. These should be mailed to: Eastern Florida State College, ATTN: Student Accounts, 1519 Clearlake Road, Cocoa, FL 32922.

EFSC has partnered with BankMobile to process refunds in accordance with our refund policy. You are strongly encouraged to select a refund preference on the BankMobile website.

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Dual Enrollment, Collegiate High School, Early Admissions

All Dual Enrollment and Collegiate High School in-person application, orientation events and on-campus registration appointments have been suspended at this time. Dual Enrollment Orientation and course registration for summer and fall term courses is being handled through a remote process.

Public/Private School Students: View details on alternate processes due to COVID-19.

Home Education Students: View details on the alternate process due to COVID-19.

The Early Admissions deadline was extended to May 14, 2020. Early Admission candidates could submit their application packets by email. Visit the Early Admission web page for additional details.

Visit the Parent Preview Night webpage for a video replay of a recent Dual Enrollment information event.

For additional information, contact Lynn Demetriades at demetriadesl@easternflorida.edu or Donna Binninger at binningerd@easternflorida.edu.

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Prospective Students/Student Recruitment Office

High School Seniors: High School Seniors who were planning to attend an upcoming Go Higher, Get Accepted event on-site at their high school to receive enrollment assistance can make an online appointment. Schedule a phone or virtual application assistance appointment to receive one-on-one assistance during the COVID-19 school closure.

Campus Tours: All campus tours scheduled previously for Spring Term are canceled. Please visit our virtual campus tour to browse maps, images and videos of EFSC’s four campus locations.

Talk to a Recruitment Specialist: The Student Recruitment Office offers application and enrollment assistance, answers to general questions and pre-admissions advising. Phone and video conference appointments are available during the closure to assist you with all your enrollment needs. Visit the Virtual Recruitment Office to make an appointment. Appointments are strongly encouraged; however, prospective students may still call 321-433-5497 or email recruiting@easternflorida.edu with any questions.

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Academic Advising

EFSC Advisors are assisting students via email or through Live Chat with an Advisor (Monday - Thursday, 8 AM - 7 PM).

Current students can find their assigned advisor directly through the contact information in myGPS, EFSC's web-based academic-advising and degree audit tool. From there students can send an email directly to their advisor. Or, after noting their advisor’s name, students can call their advisor directly by locating their advisor’s phone number using the search-by-name feature in the EFSC staff directory.

Schedule Advising Appointments: First-time college students and current students can schedule an appointment by emailing their advisor to request an appointment or by selecting an appointment time on the Student Services Appointment scheduler located in the student’s myEFSC portal. After logging in, go to the EFSC Student Applications section and use the dropdown list to choose and launch "Student Services Appointment."

Prospective students can contact campus advising offices by either using the emails below, calling 321-632-1111 to schedule an appointment or by using the Live Chat feature.

Students who have not submitted an admissions application and need assistance with getting started before meeting with an advisor can contact the Student Recruitment Office at 321-433-5497 or by clicking here to make an appointment. Students with questions about their application status should contact Admissions directly at 321-433-7300, Monday - Thursday, 8 AM - 7 PM.

Email Advising by Campus or Area

cocoaadvisors@easternflorida.edu

melbourneadvisors@easternflorida.edu

palmbayadvisors@easternflorida.edu

titusvilleadvisors@easternflorida.edu

bachelor@easternflorida.edu

healthscience@easternflorida.edu

Advisor List for Dual Enrolled Students

International students can email iss@easternflorida.edu and also visit the International Students section.

Summer and Fall Term Registration is available online. Most classes will be delivered in an online format this summer. Review the Summer Term FAQ page. Contact your advisor as needed.

Students can also visit our "Resources to Keep Learning" page for tips on adjusting from a face-to-face to online learning environment.

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EFSC Library Services

On-Campus EFSC Libraries are closed until further notice. The physical borrowing of materials has been suspended until further notice, with deadlines for loan periods extended to the end of the term. Articles are still available via Interlibrary LoanVirtual services are available through the resources below, including expanded EFSC Ask-a-Librarian services via chat, text and email. Assistance by phone is available Monday - Thursday, 8 AM to 5 PM at 321-433-5036

Find books, videos...

Research Guides access button


 
 
 
 

Ask-A-Librarian Information

 
 
 
 

Chat with a Florida Librarian
10 AM - Midnight, Sunday - Thursday
10 AM - 5 PM, Friday & Saturday

Chat with an EFSC Librarian
8 AM - 8 PM, Monday - Thursday
9 AM - 1 PM, Friday

Email Us: EFSC response within 24 hours

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Computer Lab Access

Thursday, April 2 Update: Due to the COVID-19 pandemic, EFSC Campus closures, and the Florida Governor's "Stay-at-Home" order that starts April 3, on-campus Computer Lab access has been suspended until further notice. Students who have issues related to access to technology should discuss the issue with their instructors and reach out to their Campus Associate Provost if needed.

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Tutoring: Academic Success Centers and Writing Centers

Due to COVID-19, all Academic Success Center and Writing Center services will be offered online for the remainder of the Spring Term. View the virtual tutoring how-to page for instructions on using the system (no appointment is needed). Tutoring will take place through Microsoft Teams, which is free to EFSC students.

Success Advisors are available to assist you with the transition to online learning. Whether you are setting up your Titan email, navigating your courses in Canvas, scheduling a virtual tutoring session with an ASC tutor or connecting to another EFSC department, we can help. Connect with a Success Advisor by phone, email or live chat.

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Disability/Accessibility Services: Student Access for Improved Learning (SAIL)

The SAIL team is available to assist students and faculty via email, phone, chat and/or virtual meetings, as needed, Monday through Thursday, 7:30 AM to 5:00 PM. We understand that students have differing needs, and we are prepared to support you through our interactive and individualized process. For additional information and contacts, please visit the SAIL web page.

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Military and Veteran Services

The Military and Veteran Services team is available to assist potential and current students via email, phone and Canvas. You may email MVRS@easternflorida.edu to meet with a Veteran Advisor or Service Officer via the Internet or phone. Current students: Please use your Titan student email, and be sure to include your full name and student ID number. You can also call Kim Paige at 321-433-7140, leave a voicemail and you will get a call back. Also view our COVID-19 FAQ related to GI educational benefits.

Students using VA educational benefits can submit their certification form online via the Military and Veterans Service Center Canvas link. (Use your myEFSC Login). Under "Modules," select "Enroll in Course," and you will see "VA Certification Forms and Information." Follow the instructions, complete the form, save it and submit. Students using VA educational benefits for the first time at Eastern Florida State College: Please contact our Military and Veteran Services team at MVRS@easternflorida.edu for certification instructions.

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Career Planning and Development Center

All Career Planning and Development Center in-person student and employer events have been canceled for Spring Term. Career Center Staff are available to assist students via email, phone or Microsoft Teams, including consultations and access to virtual career assessment tools. To schedule a virtual appointment, visit us through Microsoft Teams or email or call the Career Center Coordinator on your Campus:

Internship Office staff also are available to assist students via email or phone. To schedule a virtual appointment, please email or call an Internship Office representative:

Students can also search for jobs and internships 24/7 via the College Central Network. (Employers: Please register with the College Central Network to post job and internship openings for EFSC students.)

Service-Learning

We are assisting students with Service-Learning questions and documentation related issues via a custom Microsoft Teams virtual environment. Click for access details.

In consideration of social distancing guidelines during the COVID-19 outbreak, EFSC has suspended all in-person service-learning and volunteer projects. Student volunteers should notify the volunteer coordinator at their placement organization that they will not be reporting for scheduled shifts during the remainder of the Spring Term. Visit the Center for Service-Learning and Civic Engagement web page for additional details.

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TRiO Student Support Services

The TRiO team is here for you during this unprecedented time. For the safety of everyone, our services are currently being conducted remotely, including a virtual process for new students to apply for TRiO support services. Please visit our TRiO web page for more information, plus email and phone contacts, and we will respond as quickly as possible.

We will continue to communicate via the Remind texting system. We are also utilizing Microsoft Teams and will be in touch soon to discuss your needs and the ways in which we can support you. In the meantime, please don't hesitate to contact us with any academic questions or concerns. We will work with you to identify resources that can help.

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Student Life

The Office of Student Life on each Campus is closed until further notice. All student activities have been canceled for the remainder of Spring Term. If you need assistance or have questions about Student Life, please email the Student Life Coordinator on your Campus:

To stay connected, please follow @easternflorida on social media:

Facebook Instagram Twitter

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EFSCares Student Counseling

EFSCares, our student assistance program that provides crisis intervention, resource/referral assistance and one-on-one counseling, remains operational. Call Gee Resolutions (which partners with EFSC) at 321-631-8569, and let them know you are an EFSC student. You will need to provide your student ID B number. Until further notice, all sessions, appointments, meetings and other business will be conducted virtually through TeleHealth Services.

Students experiencing a crisis that requires immediate attention should dial 211 or the National Suicide Prevention Lifeline at 1-800-273-8255.

Additional Resources

For any internal questions or concerns related to EFSCares, please contact the EFSCares Liaison, Emily Tonn, at tonne@easternflorida.edu.

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Titan2Titan Food Pantry and Professional Clothing Closet

All Titan2Titan locations are closed for the remainder of the term. Any student experiencing a food insecurity emergency is encouraged to visit the Brevard 211 website, or call them at 321-632-6688. Also view United Way's COVID-19 Community Resources page.

For parents with school-age children, Brevard Public Schools is also offering free, drive-up meal pick-up Mondays through Fridays at select schools. View the BPS news release for details.

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Student Appeals & Associate Provost Contact Info

Any student needing to submit an appeal, complaint, request or another document to the Associate Provost Office are asked to do so via the online Student Document Dropbox (select Associate Provost to upload your documents). Associate Provosts may also be contacted via email:

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Live chat with an eastern florida representative
 
 
 
 

EFSC Call Center Info

 
 
 
 

Check the specific service on this page for detailed contact infomation for that team. The main EFSC Call Center & Chat hours are:
Monday - Thursday, 8 AM - 7 PM
321-632-1111

IT Technical Support

EFSC IT Technical Support Desk
321-433-7600
7 AM to Midnight
Seven Days a Week

Submit an IT Ticket for Assistance
Live chat with an eastern florida representative


Student Services Online Reference Guide

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COVID-19 Impact Information

 

Quick Links and Resources